dfnocai is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains in plain, formal terms what data we collect, how we use it, who we share it with, and what rights you hold over your own information.
A plain-English summary of the most important points. The full legal text appears in the sections below.
We collect only the personal data that is strictly necessary to operate your Account, process transactions, comply with legal obligations, and improve your experience on dfnocai. We do not collect data speculatively.
dfnocai does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely in connection with your use of our Platform and the services we provide.
All personal data is stored on encrypted, access-controlled servers. We apply 256-bit SSL encryption to all data transmitted between your device and our Platform, and we restrict internal access to personal data on a strict need-to-know basis.
You have the right to access, correct, and request deletion of your personal data at any time. You may also object to certain processing activities or request data portability. These rights can be exercised by contacting our support team.
We use cookies and similar tracking technologies for session management, security, and optional analytics. You can manage your cookie preferences through your browser settings. Essential cookies cannot be disabled as they are required for Platform functionality.
For any privacy-related enquiry, data subject request, or concern, you can reach our dedicated privacy team directly. We acknowledge all requests within 48 hours and aim to resolve them within 30 calendar days.
This Privacy Policy (hereinafter referred to as "this Policy") is issued by dfnocai (hereinafter referred to as "dfnocai", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://dfnocai.cam (hereinafter referred to as "the Platform").
This Policy sets out the basis on which dfnocai collects, processes, stores, shares, and protects personal data provided by or generated about users of the Platform (hereinafter referred to as "you", "your", "the Player", or "the User"). It applies to all personal data processed in connection with your registration, use of any feature or service on the Platform, participation in promotions, or contact with our support team.
This Policy forms part of the overall agreement governing your use of dfnocai, together with our Terms & Conditions and our Responsible Gambling Policy. By registering an Account or by continuing to use the Platform, you confirm that you have read, understood, and accepted the terms of this Policy.
For the purposes of this Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, location data, and online identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or erasure. |
| "Data Controller" | dfnocai, as the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of dfnocai in accordance with dfnocai's instructions and under appropriate data processing agreements. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data for a stated purpose. |
| "KYC Data" | Identity verification documents and information collected for the purpose of satisfying Know Your Customer regulatory obligations. |
| "Cookie" | A small data file stored on a user's device by a web browser, used to retain session state, preferences, or anonymised analytics identifiers. |
dfnocai collects Personal Data through three primary channels: information you provide directly, information generated automatically through your use of the Platform, and information received from third-party service providers.
dfnocai processes Personal Data only where a valid legal basis exists for doing so. The applicable legal bases are as follows:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (the Account agreement between you and dfnocai) |
| Payment processing and transaction history | Performance of contract; legal obligation |
| KYC identity verification | Legal obligation (anti-money laundering and fraud prevention) |
| Fraud detection and platform security | Legitimate interests of dfnocai and protection of users |
| Responsible gambling tool management | Legal obligation; protection of vital interests |
| Customer support communications | Performance of contract; legitimate interests |
| Marketing communications (where opted in) | Consent (which may be withdrawn at any time) |
| Platform analytics and improvement | Legitimate interests (using anonymised or aggregated data where possible) |
Personal data collected by dfnocai is used for the following purposes:
dfnocai does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share personal data only in the following limited circumstances:
We engage third-party service providers who process personal data on our behalf and under our instruction, subject to contractual data processing agreements that bind them to the same standards of data protection we apply internally. Categories of such processors include:
dfnocai may disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies where required or permitted to do so by applicable law, including but not limited to: responses to lawful court orders or subpoenas; reporting obligations under applicable anti-money laundering legislation; and cooperation with fraud investigations.
In the event of a merger, acquisition, restructuring, or sale of all or part of dfnocai's business, personal data held by dfnocai may be transferred to the acquiring or successor entity as part of that transaction. Players will be notified of any such transfer via the email address on file prior to their personal data becoming subject to a different privacy policy.
dfnocai retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. The following retention periods apply as general guidelines:
| Data Category | Retention Period |
|---|---|
| Active account data | For the duration of the active Account relationship |
| KYC and identity documents | 5 years from Account closure, or as required by applicable AML regulations |
| Financial transaction records | 7 years from the date of each transaction, in accordance with financial record-keeping requirements |
| Customer support communications | 3 years from the date of last interaction |
| Self-exclusion and responsible gambling records | 5 years from the end of the exclusion period, to prevent re-registration during exclusion |
| Marketing consent records | 3 years from the date of consent or withdrawal of consent, whichever is later |
| Anonymised analytics data | Retained indefinitely in anonymised form (no longer constitutes personal data) |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with dfnocai's internal data disposal procedures.
dfnocai implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key measures include:
dfnocai uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your session state, and to provide optional analytics information that helps us improve the Platform. The following categories of cookies may be set:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, and CSRF protection. Without these, the Platform cannot function. | Yes — cannot be disabled |
| Functional | Remembering your language preference, display settings, and last-viewed game categories. | Optional |
| Analytics | Anonymised page view statistics, session duration, and feature usage data used to improve the Platform. | Optional |
| Fraud Prevention | Device fingerprinting tokens used to detect and prevent account takeover and fraudulent activity. | Yes — required for security |
You may manage optional cookies through your browser's cookie settings. Please note that disabling functional cookies may impair certain features of the Platform. dfnocai does not use third-party advertising cookies or serve targeted advertisements based on your Platform activity to external ad networks.
In operating a global gaming platform, dfnocai may transfer personal data to service providers or infrastructure partners located outside of Malaysia. Where such transfers occur, dfnocai ensures that appropriate safeguards are in place to protect the transferred data to a standard equivalent to that described in this Policy. Safeguards may include contractual data processing agreements, standard contractual clauses, or other legally recognised transfer mechanisms.
By registering an Account and accepting this Policy, you acknowledge and consent to the transfer of your personal data to third-party processors located outside Malaysia where necessary for the purposes described herein, subject always to the safeguards described above.
You hold the following rights in relation to the personal data dfnocai holds about you. These rights may be exercised at any time by contacting our privacy team using the details in Section 14 below:
You may request a copy of all personal data dfnocai holds about you, together with information on how it is being processed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction.
Subject to our legal retention obligations, you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
You may request that dfnocai restricts processing of your personal data in certain circumstances, such as where accuracy is contested or processing is unlawful.
Where processing is based on consent or contract and carried out by automated means, you may request your personal data in a structured, machine-readable format.
You may object to processing based on legitimate interests or for direct marketing purposes. We will cease that processing unless we can demonstrate compelling legitimate grounds.
dfnocai will respond to all data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reasons for it within the initial 30-day period. We will not charge a fee for responding to data subject requests unless requests are manifestly unfounded or excessive.
The dfnocai Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If dfnocai becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated Account will be permanently closed.
If you believe that a minor has registered an Account on dfnocai, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.
dfnocai reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our internal data processing practices. Material changes to this Policy will be communicated to registered Players via the email address on file and through a prominent notice displayed on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page will be revised each time this Policy is amended. We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of any amended Policy constitutes your acceptance of the revised terms.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by dfnocai, please contact us through the following channels:
When submitting a data subject request, please include your registered Account username and a clear description of your request so that we can locate your records efficiently and respond within the applicable timeframe. We may need to verify your identity before processing any request that involves the disclosure, correction, or deletion of personal data.
Your personal data is protected by strong encryption, processed only for legitimate purposes, and never sold to third parties. Join over 500,000 Malaysian players who trust dfnocai for safe, fair, and locally relevant online gaming. For players aged 21 and above only.